About The Art of the Consult™

For over 20 years, Carly Groth Cottam has been a trusted expert in medical-grade skincare, including 18 years in patient-facing clinical roles.

Throughout her career, skincare reps, vendors, and clinic owners often said,
“We wish we could duplicate you, Carly.”

What set her apart was not just product knowledge, but a strategic, repeatable approach to the consult.

From Individual Success to a Scalable System

To make this approach teachable and repeatable, Carly developed The Art of the Consult™ ASK Approach:

A – Ask the client’s #1 skin concern
S – Select the targeted HERO product + sunscreen
K – Keep building the regimen

This approach creates clarity for the client and direction for the provider, making it easier to recommend, easier to adopt, and easier to build the full regimen.

Built on Altruistic Retail

At the core of this system is Altruistic Retail.

Recommendations are not based on preference or habit.
They are based on the client’s priority and the outcome you are working to achieve.

This is how resistance is lowered.
This is how trust is built.
This is how regimens are followed.

Strategy Meets Structure

The Art of the Consult™ also includes the Skincare Category & Product Portfolio Guide, a structured system for building and refining a clinic’s product portfolio.

This ensures:
• Clear category organization by skin concern
• Elimination of redundancies
• Identification of gaps
• Intentional product selection using the R.O.L.E. Call Exercise (Role, Outcome, Lead, Earn/Exit)

Because confident recommendations start with a clear, intentional portfolio.

The Art of the Consult™

Today, The Art of the Consult™ bridges the gap between product knowledge and consistent execution inside the consult.

It gives clinics a clear system to:
• Create consistency across providers and staff
• Build regimens step-by-step without overwhelming the clients or providers
• Align skincare with treatment plans
• Deliver better client outcomes

The Mission

To create clarity through clear clinic messaging.

Clarity creates confidence.
Confidence drives consistency.
Consistency delivers results.
Results increase referrals.
Referrals generate revenue.

Today, The Art of the Consult carries forward Carly’s vision of bridging the gap between product knowledge and executing authentic regimen sales.

Terms of Agreement
Effective Date: August 2, 2025
Welcome to The Art of the Consult. By purchasing, accessing, or using our programs, templates, and training materials, you agree to the following Terms of Agreement. Please read them carefully.
1. Intellectual Property
All content, including but not limited to training guides, templates, forms, videos, graphics, and written materials, is the property of The Art of the Consult LLC and is protected under copyright law.
  • You are granted a personal, non-transferable license to use the materials for your own professional development and in-clinic implementation.
  • You may not copy, reproduce, share, sell, or distribute these materials outside of your own practice or authorized clinic without written permission.
2. Use of Materials
Our programs are designed for estheticians, medical providers, and clinic staff. You agree to:
  • Use the materials ethically and in alignment with applicable laws and professional regulations.
  • Not claim authorship of the materials or misrepresent them as your own original work.
3. Payments and Refunds
  • All payments are due at the time of purchase unless otherwise stated.
  • Due to the digital and educational nature of our programs, all sales are final. No refunds will be issued once materials have been accessed or downloaded.
  • In the case of duplicate purchases or technical errors, please contact us at TheArtoftheConsult@gmail.com for support.
4. No Guarantees of Results
While our programs are well-loved, respected, and have yielded amazing results, they are designed as educational tools to provide strategies, frameworks, and support. Individual results may vary depending on your unique practice, effort, and client engagement. We make no guarantees regarding specific outcomes such as revenue, referrals, or client results.
5. Access and Updates
  • Materials may be updated periodically to reflect new science, best practices, or program improvements.
  • Your access includes the most current version available at the time of purchase.
6. Limitation of Liability
The Art of the Consult LLC is not responsible for any direct, indirect, or incidental damages resulting from the use or misuse of our programs or materials. You assume full responsibility for client care decisions and outcomes in your professional practice.
7. Contact Information

If you have any questions about these Terms, please contact us at:
TheArtoftheConsult@gmail.com

@The Art of the Consult LLC. All rights reserved.